FAQ
SHIPPING
We ship all orders within 6 business hours of payment. You will receive tracking via email and WhatsApp as soon as the package leaves.
Between 24 and 48 working hours (up to 72 hours for the islands).
Between 3 and 9 days for the rest of the world.
Yes! In Europe in 3-5 working days , in the rest of the world in 5-9 days .
ITALY
- FREE over €49.99
- €4.90 below that threshold.
The badge has a small surcharge.
Rest of the world
- FREE over €249.99
- €15-25 below that threshold.
The courier will make a second attempt. If that fails, the package will be returned to us and we will contact you to sort everything out.
Yes! We also accept cash on delivery , that is, you pay directly to the courier.
MADE
Yes! You have 14 days from receipt of the package to request a return, as required by law.
Write us on WhatsApp or via email with the order number and the reason for the return. We will give you all the instructions step by step.
Yes! You have 14 days from receipt of the package to request a return, as required by law.
The cost of the return is borne by the customer, except in cases where there has been an error on our part or a defective product .
DO YOU WANT TO MAKE A RETURN?
Just fill out this form and we will help you solve the problem.
*Shipping costs will be deducted from your refund.